Return & refund

At Karens-fashion we strive to provide our customers with 100% satisfaction. If you have any questions or issues regarding our shipping or product, please email us and our team will assist you immediately.


===>> RETURN POLICY <<===
Exchange: 14 days from delivery date in mint condition with no visible wear. Buyer must pay for return shipping if not covered by our warranty against manufacturer defects and the exchange is not due to our error.
If for any reason you are not satisfied with the order you receive, please contact us.
PLEASE NOTE: This warranty only covers manufacturing defects, this does not include:

  1. Damage due to accident
  2. Improper care
  3. Normal wear and tear
  4. Degradation of colors and materials due to exposure to sunlight

Returns / exchanges of products with water contact will not be accepted.

===>> REFUND <<===
If you feel that the product you have purchased does not meet the original requirements, you have the option to request a refund.
You can get a refund if:

  • You are not satisfied with your order: you have purchased your Karens-fashion products in the last 14 days and wish to return them. We will process the refund as soon as possible once we have received the items from you.
  • The product you have purchased is completely non-functional.

Notes:
* Items must be returned in their original packaging and in perfect condition.
* Refunds are usually issued within 3-5 working days of delivery of your return. A confirmation email will be sent to you once the refund has been issued.
* The customer will be charged at most once for the shipping costs (this includes the return shipment); the consumer will not be charged a restocking fee for returning the product.
* If the return is caused by the consumer, the consumer should be responsible for the shipping costs. The specific fee should be based on the express company you choose. If for our reasons, the product received is damaged or defective and the consumer is not responsible for shipping costs for this reason.

Our return address is:
Company name: Liu Changxing
Street address: No. 2 freight elevator on the west side of the 3rd floor, upstairs, Yuantong Express, No. 409, Suxi Yiwu City
Postal code: 310000
Province: Zhejiang
State: Zhejiang
Country: China
Please send a ticket to our support center.